Privacy Policy

Our privacy policy determines the use to be given to the personal information collected on our website at www.surgerypoint.com.

Our Privacy Policy applies to the SURGERY POINT website, not being applicable to other communications that may refer to ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT) or the websites that you may visit through our page. If, in the event that this is possible, you choose to make a link on this page to another website, you should take into account that you will be subject to the Privacy Policy in force on that page. When using links to these sites, you must review and accept their rules before using them. It is not possible for us to guarantee their quality, so we decline any responsibility for the content or other functionalities of these sites.

In accordance with the law in force on data protection as well as on company services, information and electronic communications, the User accepts that the personal data provided at the time of contracting a service or registration, be incorporated into file owned by ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT) giving your consent for its use and treatment in order to facilitate the provision of the requested services, as well as to keep you informed, by e-mail or by any other means. other means of news, products and services related to SURGERY POINT. For this purpose, the User also gives his express consent to the sending of newsletters, catalogues, commercial communications and advertising through e-mail or any other means of digital or distance communication.

The personal data collected in this way are adequate, relevant and limited to what is necessary for the provision of the requested services. ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT) will keep a documented record of all activities involving the processing of personal data provided.

In the event that the User provides personal data of third parties, he will be responsible for informing them and obtaining their consent for this purpose. The User guarantees that the personal data provided are true and accurate, and undertakes to notify any changes to them. Any loss or damage caused to this website, to the person responsible for it or to third parties resulting from wrong, inaccurate or incomplete information contained in the registration forms will be the sole responsibility of the User.

ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT), Responsible for the respective treatment, ensures the confidentiality of the personal data collected, its integrity and its confidential treatment and assumes, for these purposes, the measures of a technical, organizational and security nature. necessary to avoid its alteration, loss, treatment or unauthorized access, in accordance with the provisions of Law no. (Data Protection Law), in Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (GDPR) and other applicable legislation

However, the User accepts that SURGERY POINT communicates the personal data collected, for use and treatment, to entities of the same business group, to financial institutions that support the marketing of the products and services offered by SURGERY POINT and in cases where such communication arises from a legal obligation or is made at the request of public authorities, such as the Tax and Customs Authority or any judicial courts.

Any registered User may, at any time, exercise the right to access, rectify and cancel or delete the personal data provided, via email sent to info@surgerypoint.com. However, the exercise of the right to cancel or withdraw consent does not compromise the lawfulness of the treatment carried out on the basis of the consent previously given.

The personal data collected will be kept for the duration of the relationships that determine the provision of services or the supply of products and the User has the right to data portability, that is, to receive the personal data that he has provided to ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT), in a structured, commonly used and machine-readable format and transmit this data to another controller.

The User may complain to the National Data Protection Commission (CNPD) regarding the illicit use of the data provided.

 

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General conditions of Sale

Any order for products, whether made in writing, by telephone or on the spot, implies acceptance of the conditions described below: for any order of products, you must communicate the customer number mentioned in the act of your first order.

ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT) assures Users that declarations issued electronically are kept in a medium that offers the same guarantees of reliability, intelligibility and conservation as in written form.

In contracts concluded electronically, the order, the acknowledgment of receipt and the order confirmation are considered received as soon as the recipients have the possibility of accessing them.

ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT) is exclusively aimed at working dentists and professional structures with a dental nature.

In this way, the User of this website who uses electronic means to conclude the contracts underlying the order orders formulated, accepts, under these General Sales Conditions:

• a) To dispense with the technical means that allow it to identify and correct input errors, before formulating the order;

• b) Dispensing with the information prior to ordering provided for in no. 1 of article 28 of DL no. 7/2004, of 7 January;

• c) Exempting SURGERY POINT from acknowledging receipt by electronic means of order orders received by such means.

The agreements referred to in the preceding paragraphs are not applicable to contracts concluded exclusively by electronic mail or other equivalent individual means of communication.

ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT) cannot be held responsible for a partial delivery due to a stock break or a temporary or permanent unavailability as a result of a manufacturer's failure. In this case, read your invoices carefully, as you will find a note on this subject: either you must reorder the missing product, or the company ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT) will send it to you later, without any postage costs (except for international shipments).

Deliveries are made by carriers selected by ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT), generally within 3 to 14 days, for national territory. Orders for international territory may take between 3 to 30 days. Exceptionally, intraoral welder has a shipping time for national and international territory between 3 weeks to 2 months, subject to stock availability. Packages must be checked upon delivery. If any damage is found or if the delivery of the goods is incomplete, the customer must, mandatorily, make a written complaint to the transport company:

• Immediately upon delivery, using the delivery note.

• Confirm this claim with the carrier within 8 hours, by registered letter with acknowledgment of receipt.

• Immediately prevent ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT) for a joint resolution of the problem.

Goods cannot be exchanged or reshipped if all conditions are not met. ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT) reserves the right to divide orders into several packages and/or shipments, and cannot be held responsible for the delay caused by a carrier or the post office.

Postage and packaging costs are free for any order, with delivery within the national territory. Orders whose weight does not exceed 2 kg can be sent by post. Shipping and packaging costs for orders with delivery outside the national territory have a fixed cost of 60 euros, VAT included.

The invoice is sent systematically with the package and electronically. Payment must be made as follows:

• Payment made at the time of ordering, by debit or credit card.

Any payment by card, debit or credit, which is not approved, automatically cancels the order by the user. 

The prices of the products presented on the website www.surgerypoint.com are net prices and do not include VAT.

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Website Registration 

To place an order, the User can previously register by filling out the form on the website www.surgerypoint.com. It is also possible to place an order without prior registration.

From the moment you access your personal account, the User is subject to these Terms and Conditions.

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SURGERY POINT Products

The website www.surgerypoint.com/shop is aimed at all users who wish to purchase SURGERY POINT products from their home or workplace, 24 hours a day, 7 days a week.

Information on product features can be found at www.surgerypoint.com/shop.

SURGERY POINT reserves the right to modify, at any time, the information, product offer, prices, promotions and commercial conditions, presented on www.surgerypoint.com/shop.

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Place Orders on the Website 

To order in www.surgerypoint.com/shop is necessary that the User has an email account and that your browser is configured to accept cookies and pop-ups, which will allow the enjoyment of all conditions of navigability of the online store SURGERY POINT.

The User can proceed to the online purchase of products, and for this it is necessary that:

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(a) find the product(s) you want to buy;

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b) Add the product(s) selected to the "Shopping Cart";

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c) Register the User's personal data, which will be integrated into the SURGERY POINT database under the terms provided in the Privacy Policy, including the "Delivery Address", "Billing Address", the "Payment Method", telephone number and Tax Identification Number (TIN);

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d) Review your order and confirm the order;

You will receive an order confirmation email with the details of the payment method you have selected.

Your order will be delivered by the logistics operator to the delivery address indicated in the purchase process and with the respective detailed invoice.

 

By sending the order form the User accepts the Terms and Conditions of purchase described at www.surgerypoint.com, as well as the Privacy Policy.

 

SURGERY POINT reserves the right not to accept and cancel orders already confirmed in the following situations:

(a) the product is not available;

b) The payment is not made using any of the payment options available on the website www.surgerypoint.com/shop

c) The payment is not confirmed;

d) The billing information is not correct or verifiable;

e) There is an error in the price quotation;

f) It is not possible to deliver to the address provided by the User.

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Prices 

The prices of the products displayed on the website www.surgerypoint.com/shop include Value Added Tax (VAT). The total VAT payable by the User will be indicated on the invoice sent to the User.

Users who are covered by the VAT exception will be refunded the VAT amount after purchasing the product and sending the invoice with the corrected amount.

All prices are quoted in euros (€). Please note that changing the country of delivery may have an influence on prices due to different shipping costs. Customs costs relating to the country of delivery of the order will be borne by the customer.

The prices of the products shown on the website are subject to change. SURGERY POINT reserves the right to change prices without notice. The prices displayed at the time of purchase are the prices applied to that purchase.

If there is any error in the price of products ordered, SURGERY POINT or the User may, until dispatch of the order, cancel the order.

The total price specified at checkout includes taxes of the country of origin (Portugal) and shipping costs.

The User must pay only the amount specified in the order confirmation.

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Payment Options

SURGERY POINT accepts payment for your purchases with Visa, Mastercard, American Express, China Union Pay, JCB, Diners, CartesBancaires, Discover or Maestro. You may also pay with Apple Pay.

You should not attempt to pay by any means other than the payment methods specified. If you do so, we cannot be held liable for loss of payment or any other damages that may result.

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Quality

 

SURGERY POINT does not sell second hand, defective or inferior quality products. The main characteristics of each product shown at www.surgerypoint.com/shop can be found on each product page.

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Product Claims 

With a view to the objective of continuous improvement of the services provided, SURGERY POINT will try to attend to and resolve any complaints made by the User within 5 (five) working days, by emailing info@surgerypoint.com.

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Exclusion and Limitation of Liability 

SURGERY POINT does not guarantee the uninterrupted operation of the website www.surgerypoint.com/shop or any of its functionalities, and it may be suspended for maintenance, repairs or updates.

SURGERY POINT will not be responsible for any damages, directly or indirectly, resulting from situations of force majeure that prevent SURGERY POINT, in any way, to fulfill its obligations, including strikes, failures in the power grid, telecommunications services or any other services, fires, floods, inability to obtain products, materials or services, breakdowns, delays by suppliers or carriers and changes in legislation or administrative regulations.

SURGERY POINT is not responsible for any misuse of User access data to the website by third parties, since they are personal and non-transferable.

 

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Modification of Terms and Conditions 

SURGERY POINT reserves the right to amend, at any time, these Terms and Conditions, and users will be considered to have been notified by posting the amended Terms and Conditions on the website www.surgerypoint.com.

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Stock Breakdown

SURGERY POINT is not responsible for the partial delivery of an order due to a shortage of stock or the temporary or definitive unavailability of the manufacturer. In these cases, a message will appear on the invoice indicating whether to place a new order for the affected products or whether they will be sent postage paid later. SURGERY POINT, in the case of special offers of free items or services not usually marketed, reserves the right to replace them with other equivalents, in the event of a stock break. It also reserves the right to replace them with others of equivalent value in the event of original defects or malfunctions.

 

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Exchanges, returns and refunds

Satisfied or Satisfied.

With our “Value Guarantee”. You have 14 days to return or exchange the items you need, free of charge.

• It only applies to unused and undamaged products.

• The return must be communicated in advance to the SURGERY POINT Customer Service.

• Products must be returned to SURGERY POINT in their original packaging, duly protected and accompanied by:

  • a) a photocopy of the corresponding sales invoice.

In any other case, the guarantee cannot be applied. Transport costs will be borne by the customer.

In cases of reimbursement (including delivery costs) they must be made within 14 days using the same payment method used by the User.

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SURGERY POINT exclusively provides the warranty for manufacturing defects in apparatus and rotary instruments, in accordance with the conditions established by each manufacturer.

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ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA grants a warranty of 6 to 12 months only for defects in small dental equipment (implant torq control, gouge clamp, among others).

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ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA cannot be held responsible for the direct or indirect consequences related to the use of the dental products proposed in this catalogue.

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ESTIMATIVA INEVITÁVEL- UNIPESSOAL LDA (SURGERY POINT) reserves the right to suppress or modify, without prior notice, the selection of its dental products and supplies.

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For the purposes of service of process in the event of a dispute, the customer is deemed to be domiciled at the delivery address indicated when ordering the products. The personal data collected within the scope of the contractual relationships established will be included in a registered database, which complies with current legislation on security. Such data are intended for our commercial, accounting and administrative management. The ordering of products represents the unequivocal consent that SURGERY POINT, directly or through entities mandated to ensure the management of that data, can process them, in an automated way or not, for advertising and/or commercial prospecting purposes, being able to insert those data in an automated file for which it will be responsible to allow future contacts with the Customer. If you do not want your data to be provided to third parties, or want to access, rectify or cancel them, please contact us via email: info@surgerypoint.com or via the website www.surgerypoint.com .

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Tratamento de Dados Pessoais 

Pedimos que leia atentamente a nossa Política de Privacidade para que possa tomar conhecimento das regras e procedimentos adotados pela SURGERY POINT no que respeita ao tratamento dos dados recolhidos quando navega no www.surgerypoint.com e quando utiliza as funcionalidades por ele oferecidas, bem como das medidas de segurança e de confidencialidade aplicáveis.

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Proof and Archive 

The computer records, kept by SURGERY POINT under secure conditions, are considered as proof of the communications, orders and payments made between SURGERY POINT and the User.

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Online Dispute Resolution

The Online Dispute Resolution site is an official site managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Lisbon Consumer Conflict Arbitration Center http://www.centroarbitragemlisboa.pt/

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral http://www.triave.pt/

CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) http://www.ciab.pt/pt/

CNIACC - National Center for Information and Arbitration of Consumer Conflicts http://www.arbitragemdeconsumo.org/

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra http://www.centrodearbitragemdecoimbra.com

Algarve Consumer Conflict Information, Mediation and Arbitration Center http://www.consumoalgarve.pt

Consumer Information and Arbitration Center of Porto http://www.cicap.pt

European Platform for Online Dispute Resolution https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

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Electronic Book of Complaints

You can use the Electronic Complaints Book to file a complaint. To do this, simply access the Electronic Complaints Book platform. The link is in the footer area of the website www.surgerypoint.com.

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